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ForumSupport: Mobile app questionsACO cannot access jobs

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ACO cannot access jobs

#1 · 22 June 2023, 10:13 am

Hi - one of our ACOs is having trouble accessing his job today on the app. He has tried all troublshooting steps & no joy. He is one of the ACOs who consistently has issues with the app the only connection we can find is he was one of the first to be set up with the app?

Thanks

#2 · 22 June 2023, 10:16 am

We can see the ACO has logged into Okappy via the web browser so he can always update the job from there. If he has tried everything on the support article, he may have a hardware fault on his device.

In the first instance please check the device's and settings. If that doesn't work, please try re-installing the app. If still no joy, if you get him to send us a video of him going through all the steps on the support article we can investigate further. There's an example of what to include in the video in the support article.

Thanks

Robin