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ForumGetting started: Getting started with OkappyCannot open invoice

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Cannot open invoice

#1 · 4 September 2020, 12:00 am

Hi Support

This connection is saying they cannot open the invoices we are attaching when sending the report is there any known reason for this?

Thanks
Mandy

#2 · 27 November 2020, 2:23 pm

Hi Mandy

If you're sending an invoice by email from Okappy, and your connections cannot view the invoice. It's most likely because their corporate system has a block on opening links or emails. They'll need to add okappy.com to their whitelist.

Thanks

Richard