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ForumSupport: Desktop questionsCannot raise invoices

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Cannot raise invoices

#1 · 25 May 2023, 8:47 am

I am not sure why, but occasionally I get this message while raising invoices:

It is happening now

Please advice

Irena

#2 · 25 May 2023, 8:48 am

Hi Irena

Okappy does not allow you to raise invoices for yourself, you'll need to change the customer on the job to someone else and then you'll be able to raise the invoice.

Thanks

Robin

#3 · 25 May 2023, 8:49 am

Thank you for your reply

The company is our sister company for which we do provide our services

we raise quite few invoices for them.

There are 2 more invoices drafted for them. I raised them as normal, there was no issue, but there was an issue with this invoice 4103 and the address section is blank

I am sorry, but I don't understand why it works most of the time, but it didn't on this occasion

Could you please explain

I will be very grateful

Thank you

#4 · 25 May 2023, 8:51 am

I can see the confusion, your company name is the same as one of your customers. When you select your customer you can raise an invoice fine, however when you select yourself that is when you will get the alert.

To avoid confusion, I suggest updating your company name from your profile page. For more information, see Adding/updating your company profile

Thanks

Robin