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Daily reports not being pulled through to engineers mobile phone apps
Quote from Guest on 30 August 2022, 12:04 pm
Hi, we are having issues with daily reports not pulling through to the engineers mobile phone apps. is this a known fault?
Hi, we are having issues with daily reports not pulling through to the engineers mobile phone apps. is this a known fault?
Quote from
Richard on 30 August 2022, 12:04 pm
Hi, by daily reports, do you mean your daily checksheets?
Hi, by daily reports, do you mean your daily checksheets?
Quote from Guest on 30 August 2022, 12:05 pm
Yes we have a daily vehicle check that our guys have to fill in each morning
Yes we have a daily vehicle check that our guys have to fill in each morning
Quote from
Richard on 30 August 2022, 12:05 pm
Ah ok, yes you can turn the daily checksheet on or off for each employee. If it's on, then the engineer will need to complete that when they first open the app.
More information on how to do that is available here https://www.okappy.com/support-article/employee-settings/
Ah ok, yes you can turn the daily checksheet on or off for each employee. If it's on, then the engineer will need to complete that when they first open the app.
More information on how to do that is available here https://www.okappy.com/support-article/employee-settings/
Quote from Guest on 30 August 2022, 12:06 pm
ive got it turned on for all engineers, but it is not pulling through to their apps. I've asked them to close the app and restart it but it never comes through
ive got it turned on for all engineers, but it is not pulling through to their apps. I've asked them to close the app and restart it but it never comes through
Quote from
Richard on 30 August 2022, 12:06 pm
Please can you advise which employee it is not pulling through for via our support.
I can see that some of your engineers have updated the checksheet this morning. I can also see that three of your engineers have the settings switched off.
Please can you advise which employee it is not pulling through for via our support.
I can see that some of your engineers have updated the checksheet this morning. I can also see that three of your engineers have the settings switched off.
Quote from Guest on 30 August 2022, 12:07 pm
We're not receiving them from Matt. The other engineers are not designated drivers so they do not require it
We're not receiving them from Matt. The other engineers are not designated drivers so they do not require it
Quote from
Richard on 30 August 2022, 12:08 pm
I can see that the setting is switched on for Matt. Furthermore, I can see they are being pulled through to his phone and he is updating them, the last one he updated was yesterday afternoon.
I can see that the setting is switched on for Matt. Furthermore, I can see they are being pulled through to his phone and he is updating them, the last one he updated was yesterday afternoon.
Quote from Guest on 30 August 2022, 12:08 pm
i think its just that theyre not always coming through when he opens the app first thing in the morning, which for us, is when he needs to be doing the checklist prior to driving his van for H&S and road safety reasons
i think its just that theyre not always coming through when he opens the app first thing in the morning, which for us, is when he needs to be doing the checklist prior to driving his van for H&S and road safety reasons
Quote from
Richard on 30 August 2022, 12:08 pm
The first time Matt opened the app yesterday was in the afternoon and the daily driver checksheet was the first thing that was shown.
The app was not opened in the morning, or at least if it was, the phone didn't have a signal so couldn't send or receive any data
The first time Matt opened the app yesterday was in the afternoon and the daily driver checksheet was the first thing that was shown.
The app was not opened in the morning, or at least if it was, the phone didn't have a signal so couldn't send or receive any data
