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job not showing as complete
Quote from Guest on 2 June 2021, 12:00 am
Hello
I have assigned a job to an inspector and have confirmed with the inspector that the job above was completed yesterday however it still doesnt show as completed for me.
Thank you for your help.
Best wishes Ella
Hello
I have assigned a job to an inspector and have confirmed with the inspector that the job above was completed yesterday however it still doesnt show as completed for me.
Thank you for your help.
Best wishes Ella
Quote from
Richard on 5 June 2021, 4:12 pm
Hi Ella
If your inspectors phone doesn't have a strong signal then it may not have had a chance to upload the data yet. Once the phone has a good signal, if the app is left open then this should give it chance to upload the data.
Here's a trouble shooting guide with more information
https://www.okappy.com/support-article/troubleshooting-job-updates-not-being-received/
Thanks
Lauren
Hi Ella
If your inspectors phone doesn't have a strong signal then it may not have had a chance to upload the data yet. Once the phone has a good signal, if the app is left open then this should give it chance to upload the data.
Here's a trouble shooting guide with more information
https://www.okappy.com/support-article/troubleshooting-job-updates-not-being-received/
Thanks
Lauren
