Okappy for Customer Service
If customer service is key, then you need a system which is proactive, flexible and makes finding information easy.
If you’re fielding lots of calls you don’t want to be spending time adding jobs or finding information. Okappy is designed to be quick, simple and easy to use.
“ I used to get upwards of 15 calls a day asking me for an update, being able to go in and have all the information there, when they signed on, whenever the job’s complete, photos of any parts that are required and what was done on the job – it’s just brilliant! It’s such a massive, massive time-saver on my side of things.” – Ewan, Lewis Builders
Take control of your customer service
Adding and managing your jobs is simple. Assign them to your employees or subcontractors and see updates as they happen.
No more searching for client contact details, getting lost on route or endless calls back and forth.
Attach images, videos and signatures to your job
Real time information at your fingertips
View your scheduled tasks. Track completed and in progress jobs and see historical information about your jobs at the touch of a button.
Efficiencies and improvements
Track and monitor your KPIs. Making it easy to spot improvements for you and your customers.
Manage your SLAs
If you have strict SLAs with your customer, then you need to make sure your operating iwth them. And if things do get missed, then you need to find the reason quickly
Grow your business
Run reports, create dashboards and generate key management information.
Whether you have 10 employees or 10,000. Cut through the complexity and make sure customer service does not suffer.
“It’s not just me that can see what’s going on, my customers can also monitor proceedings as they happen. This makes us come across as more professional and reduces the number of people ringing me for updates on each job” – Mandy, Convert Water
